Help
Questions people actually ask.
How the introduction works, what happens when somebody visits your house, what our numbers do and do not mean, and what we hold about you.
What we keep about you, and how to get it
Everything Vanely holds on you, why we hold it, how to download the lot, and how to have it erased.
Last reviewed 28 August 2026
Why only one installer gets your details
Vanely introduces you to a single verified installer rather than selling your details to several. Here is why, and what happens if it does not work out.
Last reviewed 28 August 2026
What happens when an installer visits
What a first look and a full survey involve, roughly how long each takes, and what you need to do beforehand.
Last reviewed 28 August 2026
What an estimate covers, and what it does not
The difference between the instant estimate, a surveyed design and a quote — and why none of them is a compliance certificate.
Last reviewed 28 August 2026
How the government grant works
What the Boiler Upgrade Scheme is worth, what it will and will not cover, and why air conditioning usually is not it.
Last reviewed 28 August 2026
Looking for something longer? The guides cover what a system costs to run, what the grant is worth, and what to know before you speak to anybody.