You can see everything we hold about you, and you can have it erased. Both are rights you have under UK data protection law, and neither costs anything or requires you to explain why.
Both live on one page: Your data, in the menu behind your initials once you are signed in.
What we hold
- Your address and its energy certificate. The certificate is public information from the government register; we look it up rather than ask you to type it.
- What you told us you wanted — the rooms, the timeline, the budget range.
- What we worked out — every estimate we have ever shown you, kept so that a figure you saw can always be explained afterwards.
- Which installer we introduced you to, when, and what they paid for the introduction.
- Your survey, if you have had one: the measurements, the photographs and every version of the design.
- What you and your installer wrote, including their working notes about the visit. Those notes are about your home, so they are yours to see.
We do not hold anything about the people who live in the house. There is no field for it, which is deliberate — not a promise about how we behave, but something the database cannot store.
Taking a copy
Your data → Download everything gives you a JSON file with all of the above in it. Photographs come as links rather than as the images themselves, because a file with them inside would be too large to be useful. Those links stop working an hour after you download it — download the photographs you want to keep while it is fresh.
Having it erased
Your data → Erase your account destroys your name, your email address, your photographs and everything written about your home. You are signed out immediately and the address stops working. There is no undo.
A few records have to stay, and it is worth being straight about which:
- Payments. Financial records are kept for six years. Money that has moved is not ours to make disappear.
- Records of what administrators did. A log that its own subject can erase is not a log.
- The fact that an introduction happened. An installer paid for it, so that record outlives the account.
None of it has you attached to it afterwards. Your name and address are gone from all of it; what remains is a row saying a thing happened.
If something is wrong
You can also have inaccurate data corrected, and you can object to how we use it. Neither is a button yet — email us and a person will do it. If you are not happy with how we handle a request, you can complain to the Information Commissioner’s Office.